CANCELLATIONS: We aim to ensure that we meet every customers preferred date. Once an order has been placed, we begin preparing your order immediately. No cancellations or refunds will be allowed under any circumstances. In special circumstances, we offer delivery rearrangement or exchange of other products with customer notice not less than 48 hours before delivery. For customer notice less than 48 hours, we reserve the right to charge an additional food cost and service fee.
EXCHANGE: Due to its perishable nature, we do not offer exchange for any food products for any reasons except for food that is damaged during delivery or food that is different from your receipt and the mistake was made by us.
REFUND: Due to its perishable nature, we do not offer refund for any food products for any reasons except for incomplete catering orders. In the occasion that you do not receive your cooking ingredient orders in full, please contact us as soon as you receive the order and we will make it up to you.