Delivery Arrangement

1. Delivery Service

- All orders must be placed online at least 2 days in advance. Order cut off at 5pm daily. Any order made and paid after 5pm will be treated as next-day order and will be processed the next following day. (For example, orders received on Monday 4pm can be delivered soonest on Wednesday, and orders received on Monday 6pm can be delivered soonest on Thursday.) 

- Free point-to-point delivery on all orders over $800 net value. For orders below $800 net value, we will charge $180 per delivery location.

- We deliver to Hong Kong Island, Kowloon and New Territories. We do not deliver to any outlying islands, including Discovery Bay, Ma Wan and Hong Kong International Airport, Cheung Chau, Lantau Island, Mui Wo, Pui O, Changsha, Tong Fu, Shuikou, Shek Pik, Po Lin Monastery, Tai O and any areas where trucks are prohibited from entering.

- Delivery is available from Mon-Sun between 11am-8pm. You have to select delivery date & time slot at check out.


Delivery Time Slot

- General Delivery Time Slots: Mon-Sun 11am-8pm. Time Slots: 11:00am-1pm | 1pm-4pm | 4pm-6pm | 6pm-8pm

- Special Delivery Time Slots: Mon-Sun 8:30am-11am. Time Slots: 8:30am-9am | 9am-9:30am | 9:30am-10am | 10am-10:30am | 10:30am-11am. Special delivery time slots are only available for catering sets and drinks packages marked [Junk Boat Party]. If you select any special delivery time slots for any food and drinks items other than [Junk Boat Party], we will arrange delivery on the earliest available time slot between 11am-1pm.

- For any special request, please fill in the details in Shopping Cart Page under "Instructions for seller". We will try our best to accommodate your needs, but we shall not be held responsible or liable for any special requests made.

- Although we strive to deliver the best food on time, delivery service may be delayed due to bad weather, traffic and/or uncontrollable conditions especially during the peak hours and festive seasons.


2. Free Self Pick Up Service

- Self pick up is available from Mon-Sun between 11am-8pm at below restaurants, no minimum spending required.


Available Locations
Hainan Shaoye - Shop OT G16, Ground Floor, Ocean Terminal, Harbour City, Tsim Sha Tsui, KLN
Restaurant Phone No: 21103533


3. Change of Plans
- Please notify us for delivery rearrangement at least 48 hours before delivery. For customer notice less than 48 hours, we will charge an additional $180 delivery fee, and we reserve the right to charge an additional food wastage cost and service fee.


4. Typhoon / Rain
- Delivery may be delayed if a typhoon signal No.8 or above is hoisted or a black rainstorm warning is in effect. In this event, we will contact you by phone or email the following business day to arrange for an alternative delivery time.


For other details, please refer to Terms & Conditions.